With Live View feature, you can take control over the conversation from the bot and talk to the users at any time.
- Click the user that you would like to talk and open the conversation detail.
- Pause the bot by clicking on the green button at the right bottom corner of the conversation.
- Type what you would like to say to the user and send it.
If you would like the bot to continue working, you can click the button of unpausing. The bot will start to talk to the user again. While the agent is taking over the bot, the bot doesn’t send the messages to the user automatically.